Terms and Conditions

Welcome to All to Zone – All in One Service Private Limited (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our platform, mobile application, website, and services provided therein (collectively, the “Services”).

By using our Services, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding. If you do not agree to these Terms, do not access or use our Services.

1. Definitions

• User/Customer: Anyone who registers for or uses our Services.
• Service Provider/Partner: Independent contractors or vendors registered with us to offer specific services.
• Platform: Our website, mobile application, and communication systems used to deliver Services.
• Services: Any on-demand services offered by All to Zone, including but not limited to home cleaning, plumbing, electrical work, beauty services, appliance repair, and other categories listed on the platform.

2. User Eligibility

To use our Services, you must:

• Be at least 18 years old
• Have legal capacity to enter into a binding agreement
• Provide accurate, current, and complete information during registration

3. Services and Booking

• Users may book services through the Platform.
• All service bookings are subject to availability and confirmation.
• Estimated service times and prices may vary depending on the nature of the request and local conditions.
• We reserve the right to refuse service or cancel bookings at our discretion.

4. Payments and Charges

• All payments must be made through authorized payment gateways on the Platform.
• Prices are inclusive of applicable taxes unless otherwise stated.
• We may update service charges at any time. Changes will be communicated in advance where possible.
• Any additional material or service charges incurred during service delivery must be paid directly or via the platform.

5. Cancellation and Refund Policy

• User Cancellations: Free cancellations are allowed [up to 2 hours] before the scheduled service. Late cancellations may incur a cancellation fee.
• Provider Cancellations: In rare cases, a service provider may cancel. We will attempt to reschedule or offer an alternative solution.
• Refunds: Eligible refunds will be processed within [4] working days via the original payment method. Refunds may be subject to processing fees.

6. Service Providers

• All service providers are verified and vetted through our internal processes.
• They are independent contractors and not employees of the Company.
• We are not responsible for any loss, damage, or personal injury arising from the acts or omissions of the service providers.

7. User Responsibilities

You agree to:

• Provide a safe, accessible work environment for service providers
• Not engage in abusive, harmful, or unlawful behavior
• Not misuse the Services or the Platform

8. Intellectual Property

• All content on the Platform, including logos, text, graphics, and software, is owned by or licensed to All to Zone.
• Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

9. Privacy

Your use of the Services is also governed by our Privacy Policy. We collect and use personal data in accordance with applicable laws.

10. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages arising out of your use of our Services.
• Our maximum liability shall not exceed the total amount paid by you for the specific service in question.

11. Indemnification

You agree to indemnify and hold harmless All to Zone and its affiliates from any claims, damages, or expenses arising out of your misuse of the Services or breach of these Terms.

12. Termination

We may suspend or terminate your access to the Services if you violate these Terms or engage in unlawful behavior. You may terminate your account at any time through the Platform.

13. Changes to Terms

We may revise these Terms from time to time. Changes will be posted on this page, and your continued use of the Services constitutes acceptance of the updated Terms.

14. Contact Us

For any questions regarding these Terms, please contact us at:

All to Zone – All in One Service Private Limited

Email: admin@alltozone.com
Phone: +91 83000 14411